Student Service & Support

Student Services and Support

Imperial College of New Zealand provides learning support and student advisory services to assist learners in achieving their learning goals and personal development.

We recognise international students’ needs while studying away from their home country. At Imperial, we maintain internal and external support systems that are current and relevant to the student cohort and population. Imperial has a Student Support officer to support our international students.


Student Emergency Contact

If you have an emergency and can’t wait until the regular class hours, please contact the staff below:

• Irene Mandiola: 021 042 2859

• Jessy Yu: 021 052 5007



All international students must have a valid visa to study in New Zealand. Full details of visa and permit requirements, advice on rights to employment in New Zealand while studying, and reporting requirements are available through Immigration New Zealand and can be viewed on their website at


International students must have appropriate and current medical and travel insurance while studying in New Zealand. It is a requirement for all international students to have appropriate insurance while studying in New Zealand.

Imperial College of New Zealand will require a copy of your insurance policy at the time of enrolment. Below are the links provided for insurance information:

• Orbit Protect:

• Southern Cross:

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 PDF LINK – NZQA_Pastoral-Care-Code-of-Practice_English

Opening a Bank Account

It is a good idea for international students to open a bank account in New Zealand. The primary documents required to open a bank account are your passport and proof of your enrolment with a New Zealand-based education provider. All our students can seek assistance from the student support officer.